Earlier this year, I received a letter telling me of another wonderful ‘benefit’ of Brexit. The letter came from the headquarters of Barclays Bank, with whom I have banked for over forty-seven years, and told me that in a few months time, I needed to close my account or otherwise, they would do it for me at the end of August 2022.
The actual explanation was that, ‘We’re applying limitations to the banking services we provide to customers with an address in the European Economic Area (EEA). We’re sorry to say this means we need you to close your account’. This was Barclays polite way of saying that, now the UK was no longer a member of the EU, they were not prepared to go to the expense and trouble of setting up a legal entity in each separate country as they are required to do because of Brexit.
Whilst I have lived in the Czech Republic for nearly fourteen years and have Czech bank account, I have also always maintained my Barclays Sterling account. Since retirement over five years ago, I have had my Czech and UK state pensions paid into my Czech account and my Church of England pension paid into my UK Barclays account. I can normally live comfortably on my two state pensions and allow my Church of England pension to accumulate to cover the cost of travel outside of the Czech Republic and to make gifts to my children and grandchildren.
Several people upon hearing of my problem, have suggested that I give Barclays the UK address of a family member, the most obvious one being my son Phillip, as he has the same surname as me. Unfortunately, this isn’t possible as I have to declare that his address is where I live. And I don’t live there, nor am I on the Electoral Roll there. Banks require proof of your residential address as I shall shortly explain.
In online discussions with other Brits affected by this problem, several people recommended opening an account with HSBC, who several years ago, took over what was the Midland Bank. According to their website, they are happy to open an account with anyone who lives in the UK or the EU. Whilst it is possible to do this online, I decided I would prefer to do it by talking to a human being. So during my recent visit to the UK from which I returned a few days ago, I planned a visit to the HSBC branch in central Nottingham, whilst staying a few nights at the home of my son.
So on Monday 22nd August, I went into HSBC’s Clumber Street, Nottingham branch to apply to open a new account. After much discussion as to what documentation I needed to show to prove my ID and my address, it was agreed that my UK passport identified me and my Czech biometric permanent residency card proved my residential address. My biometric residency card was issued to me last November, replacing the passport style document I wrote about and illustrated in this post from December 2017. This grants me, ‘Trvalý pobyt clánek 50 Smlouvy o EU / Permanent residence under Article 50 of the EU Treaty’. This is my new status courtesy of Brexit.
I was given a letter, addressed to me, welcoming me as a new HSBC customer and giving me the details of my new account number and sort code. All I now needed to do was tell Barclays to transfer the balance of my account to this new account with HSBC and give the same details to the Church of England Pension Board.
Unfortunately, soon after I got back to my son’s home, my mobile phone rang. It was Tracy, one of the HSBC staff I had been dealing with earlier that afternoon. Someone higher up the chain of command at HSBC had spotted that what I had called my, ‘Czech ID card’, was not a Czech ID card but was my biometric residency card, and therefore wasn’t sufficient proof of my address. Of course I don’t have a Czech ID card because I’m not Czech. But it is my ID card as a ‘Third Country National’, as far as the Czech authorities are concerned.
We were back to what had been discussed earlier in the day. To prove that I really did live at the address on the back of my biometric residency card, I needed to present a bank statement from a British bank, (obviously from Barclays), that had been sent through the post to my Czech address, and was less than four months old. But, as encouraged by Barclays and out of concern for the environment, I had gone paperless many years previously, happy to accept online statements. And my letter from Barclays, telling me about the closure of my account, was dated 10th February 2022, though not received until sometime in March.
So the next day, it was back into the centre of Nottingham to visit Barclays. A young man called Kieren on the Barclays front desk, was most helpful. Despite his female colleague saying it couldn’t be done, Kieren assured me that he could order a postal statement for me to be sent to my Czech address, and proceeded to do so on his laptop computer, there and then. A week later and back home in Stará Oleška, I’m eagerly awaiting its arrival. Of course, UK postal workers are currently holding a series of strikes 🙁
When, (and if!), I receive this posted bank statement, I then have to post it back to Tracy at HSBC. Only when she receives it, will my new HSBC account be activated. The two banks are effectively on the same street, within sight of each other. Absurd is putting it mildly. In the meantime, my Barclays account has been frozen and my August pension payment, due today, will be returned by Barclays to the Church of England Pensions Board.
One more wonderful ‘benefit’ of Brexit 🙁
